Frequently Asked Questions

Popular Frequently Asked Questions

We hope these FAQ's answer your questions , but feel free to contact us if there's anything you wish to discuss.

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Frequently Asked Questions 1How do I get updates on how my cat is settling in while we are away and is The Cat Hotel suitable for my cat ?

We pride ourselves on a personal service and aim to ensure your cat is settled and enjoying the stay. Our unique 5 star will ensure your Cat is cared for in the lap of luxury .

Our Facebook page is updated with pictures and posts  each day to keep everyone updated on what mischief our guests are getting up to. These pictures are only uploaded if you consent to this, otherwise we can Whatsapp you on a regular basis.

We have many outdoor & completely indoor cats that stay with us who are completely happy and at home in the cattery. Our hotel is completely indoors ensuring that they can stay warm as they are used to at home, whilst there are also great views and fresh air for them to enjoy from our secure balcony areas. All suites look onto an indoor safety corridor which gives protection against the elements and have secure viewing balconies which do not restrict their outside views.

Will a the Cat Hotel be okay for my cat as I’ve never used a Cat Hotel before & What happens if my cat is taken ill?

Lots of our customers have never used a cattery before often because they have never found one they are happy with. We have lots of ‘first timers’ – from small kittens to very elderly cats and they usually settle very well with the proper care and attention.

We also have a high level of returning customers, and get a lot of referrals from a number of vet groups in and around Tayside. A lot of customers come to us through ‘word of mouth’ recommendations too. There are many reasons for people to need to use the Cat Hotel and we are always happy to discuss any individual situations and offer advice to customers without obligation.

We always take contact details of your cat’s vet at time of booking. In the event of illness we would contact you first to keep you updated.  We are fully insured whilst your cat is in our care and our local vet , Angus Vets , is on hand 24 hours a day and available to attend any cat in case of any emergency. Our vet can consult your own vet if any additional information is required.

What if I have nervous cat?

Not a problem, we pride ourselves with our our patience, care and expertise in making all our guests feel relaxed, special and cared for. Even the most nervous cat will settle in no time at all once they see our suite windows viewing windows , the local wildlife will keep them entertained for hours.

Calming mood music , treats and cuddles will have them relaxing in no time at all.

Frequently Asked Questions 2

My cat is energetic and will it get bored at the Cat Hotel ? My other Cat likes lazy days !

Most Cats settle really quickly and we always pay particular attention to them to ensure they have plenty to do. They all have a veiwing balcony where they can watch and listen to the wildlife or just have a lazy day basking in the sun, it’s their choice .  Each suite has a  large stock of toys and perches to keep them busy , and the wildlife viewing balcony will surely be their favourite place . Pleasee feel free to bring their own toys for them to play with , they like their own toys . However we do supply all bedding and toys , if you wish to bring your own bedding that’s fine by us as well.

What is the mimimum days charge at the Cat Hotel ?

Please ask about our minimum stay deals when making your booking , we have structured it so you can leave your cats for a weekend break or for a few nights when you need a break !

Are you open on public holidays?

Yes. However , please note for the Christmas period we only accept bookings for the full Christmas and New Year period please ask for full details.

Can I cancel my booking?

Our terms and conditions cover our cancellation policy , this will be emailed to you once you book and is also available in on our website blog page

Does my cat require vaccinations?

All our guests health is paramount. All guests must have current vaccination certificates for Cat Flu and Feline Enteritis. A certificate will be requested on arrival.

We regret we cannot accept guests without these vaccinations. Please also ensure flea and worming treatments are up to date before arrival.

What are the opening hours?

All arrivals and collections are by ‘appointment only’ to ensure all guests receive one to one personal service and attention.

Opening Hours

  • Monday- Friday                   9.00-11.00 am & 4.00-6.00 pm
  • Saturday and Sunday                   9.30-11.00 am

How do I book a stay?

Please call us on 07791 129862

Massage via our facebook page i.e www.facebook.com/thecountrycathotel/

Email ; hello@thecountrycathotel.com

How do I pay and when?

Payment in full is required at time of collection; we accept all major debit cards, cash and cheques