Popular Frequently Asked Questions
We hope these FAQ's answer your questions , but feel free to contact us if there's anything you wish to discuss.
How do I get updates on how my cat is settling in while we are away and is The Cat Hotel suitable for my cat ?
We pride ourselves on a personal service and aim to ensure your cat is settled and enjoying the stay. Our unique 5 star will ensure your Cat is cared for in the lap of luxury .
Our Facebook page is updated with pictures and posts each day to keep everyone updated on what mischief our guests are getting up to.
We have many outdoor & completely indoor cats that stay with us who are completely happy and at home in the cattery. Our hotel is completely indoors ensuring that they can stay warm as they are used to at home, whilst there are also great views and fresh air for them to enjoy. All suites look onto an indoor safety corridor which gives protection against the elements and have secure viewing balconies which do not restrict their outside views.
Will a the Cat Hotel be okay for my cat as I've never used a Cat Hotel before & What happens if my cat is taken ill?
Lots of our customers have never used a cattery before often because they have never found one they are happy with. We have lots of ‘first timers’ – from small kittens to very elderly cats and they usually settle very well with the proper care and attention.
We also have a high level of returning customers, and get a lot of referrals from a number of vet groups in and around Tayside. A lot of customers come to us through ‘word of mouth’ recommendations too. There are many reasons for people to need to use the Cat Hotel and we are always happy to discuss any individual situations and offer advice to customers without obligation.
We also strongly encourage new or prospective customers to come and have a good look around the Cat Hotel so that they can see the facilities and beautiful countryside surroundings that we offer. It also gives them a chance for them to meet us and have a chat about their cat’s needs and to answer any questions or allay any worries they may have.
We always take contact details of your cat’s vet at time of booking. In the event of illness we would contact you first to keep you updated. Our local vet is on hand 24 hours a day and is available to attend our hotel in case of any emergency. Our vet can consult your own vet if any additional information is required.
What if I have nervous cat?
Not a problem, we pride ourselves with our our patience, care and expertise in making all our guests feel relaxed, special and cared for. Even the most nervous cat will settle in no time at all once they see our suite windows viewing windows , the local wildlife will keep them entertained for hours.
We also use FELIWAY diffusers in all suites for when guests arrive. These mimic a pheromone which help cats naturally cope with stressful situations and help provide a contented environment for your cat and restoring feelings of safety and well-being. Plus a our calming mood music , treats and cuddles will have them relaxing in no time at all.
My cat is energetic and will it get bored at the Cat Hotel ? My other Cat likes lazy days !
Most Cats settle really quickly and we always pay particular attention to them to ensure they have plenty to do. They all have a veiwing balcony where they can watch and listen to the wildlife or just have a lazy day basking in the sun, it’s their choice . We have some extra special scratch posts that we use for our guests to make their accommodation more exciting to explore and to encourage play . Each suite has individual climbing frames and perhces for them to enjoy . Always remember to bring plenty of toys for them to play with , they like their own toys . However we do supply all bedding and toys , if you wish to bring your own bedding that’s fine by us .
What is the mimimum days charge at the Cat Hotel ?
You only pay for days you cat is a guest , stay for one night you only pay for one night.
Are you open on public holidays?
Yes. For the Christmas period we only accept bookings for the full Christmas and New Year period please ask for full details.
Can I cancel my booking?
We require 48 hours notice in the event of a cancellation.
Cancellations with less than 48 hours days notice will incur a 2 night suite charge. If the suite can be resold a refund will be offered at our discretion.
Does my cat require vaccinations?
All our guests health is paramount. All guests must have current vaccination certificates for Cat Flu and Feline Enteritis. A certificate will be requested on arrival.
We regret we cannot accept guests without these vaccinations. Please also ensure flea and worming treatments are up to date before arrival.
My cat is on medication, is that a problem?
We are happy to administer medication/treatments for our guests, please let us know of any special needs or dietary requirements at time of booking.
What are the opening hours?
All arrivals and collections are by ‘appointment only’ to ensure all guests receive one to one personal service and attention. We will always ensure drop off & pick up times suit your needs.
How do I book a stay?
How do I pay and when?
Payment in full is required at time of collection; we accept google pay , paypal, all major debit cards, cash and bank transfers