Our Terms & Conditions

Booking Policy

We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. It also gives us a chance to discuss any individual needs that may be requested. All our prices include fully comprehensive cat vet insurance, giving your complete peace of mind.

Suite Prices

  • 1 Cat / suite is £10 / day
  • 2 Cats sharing a suit is £17.00 / day
  • 3 Cats sharing a suite £26.00 / day sharin

All our suites stays include food, heating and veterinary treatment insurance whilst in our care. You also have our assurance that your cat will receive plenty of care, love, fun and attention throughout their stay.

Payment methods

Full payment is required in advance or on the date of departure. We accept:

  • Cash on collection or bank transfers
  • Debit Cards – All major cards accepted
  • Paypal/Western union is not accepted

Opening Hours – Guest drop off/collections, visits are by Appointment Only

  • Monday- Friday                                    9.30 am -11.00 am & 4.00 pm -6.00 pm
  • Saturday and Sunday                       9.30 am to 11am

Drop off and collections and visits are welcome out with these times please contact us to discuss your reqirements .    For your cats own comfort & safety please ensure that your cat is delivered and collected in a cat carrier fit for purpose.

Public Holidays

On the following public holidays unfortunately we wont be receiving or returning guests on these days , we will however accept guests to stay with us during these dates . Please dont hesitate to contact us if you need a suite during the festive period:

  • January – 1st & 2nd
  • December – 24th, 25th, 26th & 31st

Pick Up Times

At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed .

Vaccination Requirements

All cats accepted into the cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. Primary vaccination must not have been administered any less than ten days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted. Vaccination cards will be inspected.

Fleas & Worms

Fleas: We request that all cats that come to the cat hotel are treated against flea infestation before arrival for their stay. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection.

Worms: We request that all cats that come to the cat hotel are treated against worm infestation before arrival for their stay. The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay. The cost of treatment will be charged to the owner.

Male Cats

Any male cat over the age of 7 months, who is not neutered, cannot be accepted for boarding, as they could present an infection hazard to other resident cats. Proof of being neutered is required from a vet for all male cats before we will accept them into our Cat Hotel

Food

Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet food but cannot hold supplies of every brand/ type. Please check with us before boarding that we have the foods preferred by your cat. We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is available to all cats at all times.

Medication

We are happy to administer any medication which have been prescribed by a vet, provided full and clear instructions are left by the owner.

Illness/Vet/Fur Grooming

No cat suffering from, or suspected to be suffering from, an infectious or contagious disease , fur matting will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats. Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet and / or groomer , please discuss this with us prior to arrival.

Insurance & Licence

The country cat hotel is fully licenced by Angus Council and has comprehensive guest insurance whilst your cat is in our care. Our insurance provides peace of mind that if anything happens we can give your cat emergency care at no cost to you , subject to a limit of £1500/treatment. Full details of cover are available on request, please adk if you want to see this.

Disclaimer

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 7 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to place into the care of the SSPCA and provide your details to them .